A core difference between public transport systems and individual transport like the motor vehicle is the perception of control. When a person’s driving a car, there’s a sense that you are able to make decisions about your departure time, arrival time, and the route you take to your destination. Of course, traffic jams and delays… Read more
Posts By: Michelle Zeibots
The rise of the super-mobile human
The growth of the smartphone has reshaped traditional communications, media, and information-sharing processes the world-over. But a concept we’ve been considering as part of the Encircle project is the rise of the super-mobile human. The rapid expansion of the use of smartphones has enabled human beings to enhance their natural senses to a large degree…. Read more
Using personalised digital information to increase peak spreading on public transport services
Public transport providers come under pressure in peak periods. Providing for high passenger volumes on networks running at their upper capacity means time windows for recovering from service disruptions are smaller and more can potentially go wrong if delays with one service cascade into another. In Sydney, like many other cities around the world, the… Read more
Digital information and customer service in public transport: the Service Quality Loop
In the past rail engineers often used to joke that train services would be fine if it weren’t for all those pesky passengers messing up their system. Howard Collins, new CEO of Sydney Trains, made reference to this old joke in his first public speaking engagement in his new role at an IPA luncheon. He… Read more